Contact Us
Need to contact Casino Not On Gamstop? This page explains what we can help with, what we can't, and where to go for problems that sit with a casino or a regulator. We are an independent research site. We are not a casino, and we can't see or change anyone's account.
This page does not list a phone number or email address, because none has been supplied to us. Please look for the contact route in the site header or footer, or use the contact form if one is shown there. We would rather point you to a working channel than publish an unverified detail.
What you can contact us about
- Corrections: a bonus, payment method or licence detail on a review looks out of date or wrong.
- Questions about our reviews: how a casino was assessed, or what a term in a review means.
- Feedback: something confusing, missing or hard to use on the site.
- Business or press enquiries: anything about the site itself.
For questions about how we choose and rank sites, read About Us first. It explains our approach, and that commission does not decide rankings.
What to include in your message
A clear message gets a faster and more useful reply. Please include:
- The page address or the name of the review you mean.
- The exact statement you think is wrong or unclear.
- Where you saw the different information, such as the casino's own terms page, and the date you saw it.
- A screenshot if the issue is with how the page displays.
Bonus terms change often. We treat casino terms as advertising until we have checked them against the operator's own published conditions, so a dated source really helps us verify a correction.
Problems we can't resolve for you
We don't run any of the casinos we review, so we can't take action on these:
- Withdrawals and account issues: delays, verification (KYC) requests, source-of-funds checks, closed accounts or confiscated balances.
- Bonus disputes: disagreements over wagering requirements, maximum bet rules, expiry dates or cashout limits.
- Payment problems: failed deposits, fees or currency conversion charges.
Your first step is the casino's own customer support and its written complaints procedure. Keep screenshots, transaction records and copies of the terms that applied when you claimed the offer. If the casino holds an overseas licence, check the licensing body named in its footer, as it may have a complaints route. Be aware that casinos not on GamStop are generally outside UK Gambling Commission oversight, so UK consumer protections may not apply in the same way. Our Terms and Conditions explain how we handle information on this site.
If gambling is causing you harm
Please don't wait for a reply from us. Free, confidential help is available now:
- GamCare: support and counselling through the National Gambling Helpline on 0808 8020 133.
- GAMSTOP: free self-exclusion across UK-licensed gambling sites. If you have registered, think carefully before looking for sites outside the scheme.
- Blocking software and limits: tools that block gambling sites, plus deposit and loss limits, can help you stay in control.
Our Responsible Gambling page covers self-exclusion, limits and support in more detail. Gambling is for adults aged 18 and over. It should never be treated as income or a way to fix money problems.
Looking for a casino review instead?
If you came here hoping to ask which site suits you, our reviews of non GamStop casinos compare bonuses, payments and terms side by side. Please read the conditions on any offer before you deposit.
What to expect after you get in touch
We read the messages we receive and prioritise factual corrections. We can't promise a reply time or a particular outcome. We also can't give personal financial or gambling advice, and we won't recommend a casino in private. Please don't send passwords, card numbers or identity documents to us. We will never ask for them.